Queen Casino Privacy Policy — Our Commitment to Protecting Your Data

Queen Casino (queencasino.bar) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure. This document applies to all members using queen casino's services.

By using our website or app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, we ask that you refrain from using our services.

Queen Casino collects various types of information. See the table below for details:

When collecting the above information, we clearly indicate which fields are mandatory and which are optional. Certain services cannot be provided without the required mandatory information.

Queen Casino collects information in several ways. The most common is what you provide directly when filling out the registration form. In addition:

• Information provided directly by you: Information you provide during registration, KYC verification, payment processing, and support chats.
• Automatically collected: Collected automatically via cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Limited data from payment processors, identity verification agencies, and fraud prevention services.
• From Public Sources: For verification purposes against public records or other publicly available databases.

Queen casino uses collected data strictly for specific, legitimate purposes. The primary purposes are outlined below:

• Service Delivery: Account management, transaction processing, and improving your gaming experience.
• Identity Verification: Verifying age and identity to prevent underage gaming.
• Contact: Sending important account-related messages and promotional offers (with your consent).
• Security: Detecting and preventing fraud, money laundering, and other forms of misuse.
• Legal Compliance: Meeting licensing and regulatory compliance requirements.
• Development: Analyzing platform performance to improve the user experience.

We never use your information beyond the purposes stated above. If a new use ever becomes necessary, you will be informed in advance and your consent will be sought where required.

Queen Casino never sells your personal information to third parties for commercial purposes. However, limited data may be shared in specific circumstances:

• Payment Processors: Financial information required to process transactions is shared only with our payment partners.
• Identity Verification Agencies: With authorized agencies engaged in the KYC process.
• Game Providers: Only the minimum data necessary to deliver the gaming experience.
• Legal Authorities: When required by court order, regulatory request, or legal obligation.
• Fraud Prevention: With industry-level fraud prevention networks.

All third parties are contractually obligated to adhere to our privacy standards and may only use the data they receive for the specified purpose.

Queen Casino uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and site security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the site are used most. Data is anonymized.
• Marketing Cookies: To show you relevant ads only with your consent.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

Queen Casino uses industry-leading technology and processes to protect your data. Our security framework is built on multiple layers:

• Encryption: All sensitive data is protected with AES-256 encryption, with TLS 1.3 protocol used during transmission.
• Access Control: Only authorized personnel can access your data, and only on a need-to-know basis.
• Regular Audits: Regular security audits and vulnerability assessments conducted by third-party specialists.
• Incident Response: In the event of a data breach, the relevant authorities and affected members will be notified within 72 hours.
• Staff Training: All staff receive regular data protection training.

As a Queen Casino member, you have several rights regarding your own information. You are fully entitled to know and exercise these rights whenever needed:

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

Queen Casino strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we have reason to believe a minor has registered, we will immediately close that account and delete all associated data.

If you believe a minor has registered on our platform, please notify our support team. Parents and guardians are encouraged to stay vigilant about their children's online activity.

Queen Casino retains your information only for as long as necessary. Retention periods vary by data type:

• Account Information: For the duration of active account status and up to 5 years after closure, as required by regulatory obligations.
• Transaction Records: A minimum of 5 years to meet financial regulatory compliance requirements.
• Contact Records: 2 years after support conversations and complaint resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last from 30 days to 2 years.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

Queen Casino may update this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email or through the platform.

Continued use of the platform after any policy change will be considered acceptance of the updated terms. We recommend reviewing this page periodically.

If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact our data protection team.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.